Privacy Policy

 

Introduction

This document has been created by Wellness Space for any visitors to our websites www.wellnesssspace.co.uk and sunderlandwellnessfestival.com. We, Wellness Space, are committed to protecting and respecting your privacy, as well as being very fair with our Terms and Conditions. We recommend that you do not use any of our websites and go forward with any purchases if you do not agree with our Privacy Policy and Terms and Conditions. Please note that Sunderland Wellness Festival is an event organised by us, Wellness Space. Tickets for the festival can only be purchased on the Wellness Space website. Therefore, by buying tickets, you accept the Terms and Conditions, Privacy Policy and Cookies Policy provided by Wellness Space.

 

Your consent

By submitting personal information to us either via our website, email addresses (info@wellnessspace.co.uk and/or sunderlandwellnessfestival.com) or social media accounts (@wellnessspaceuk and/or @sunderlandwellnessfestival), you signify your consent to us in using your personal information in line with this policy. This will be deemed as acceptance of any amendments that may be made to this policy.

 

Collecting personal data

We may collect the following data about you:

·      contact details (name, address, telephone and email address)

·      gender

·      date of birth

·      payment details (through online payments to our booking management software GloFox who use Stripe as their payment processor)

·      yoga/exercise history

·      conditions related to your health (including allergies) and wellbeing as provided by you

·      personal interests to tailor what information we send you

·      videos or pictures taken at our studio or yoga events for use on our booking system, social media, website and for general advertising purposes. By entering into this agreement you agree that it is your responsibility to make yourself known should you not wish to be photographed or filmed.

 

How we use your personal data

We may use your personal data to:

·      help provide services for you related to our business

·      inform you about upcoming yoga events and any offers/promotions we may have

·      book you into events

·      communicate with you in order to send you information about your booking or potential future bookings

·      send you information, with regard to, but not limited to, booking confirmations, cancellations, changes to your booking, wait lists etc.

·      fulfill our administration tasks regarding classes, accommodation booking, accounting and billing

·      maintain our records

 

Disclosing your information

All information you provide to us is stored on our secure servers and only the owner of Wellness Space and necessary sub-contractors will have access. If required to do so, we may disclose your personal date to third parties. However, we will never do this for marketing purposes. We may have to share your data with:

·      GloFox (our booking software)

·      Google (our internal email system and document storage)

·      Square Space (our website developer, online mail and marketing platform)

·      event coordinators and insurance companies (for events)

·      property owners (for retreats)

 

Our payment system

We use the booking software Glofox who uses Stripe as a payment provider. Stripe are Level 1 PCI compliant. Glofox does not see or store any credit card information and all communications run through a secure layer.

 

Protecting your information

We endeavour to protect your information in the following ways:

  • we will not request or store information that is excessive for our purposes

  • your data will be updated directly if you update or delete anything on your profile

  • we will delete any information we hold about you that is no longer relevant, or within a reasonable period of the date such information becomes no longer necessary for our purposes

  • we will protect your data against unauthorised use

You can delete your profile, and therefore your information, with us at any time.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data from our side, but we do not guarantee the security of your data which you transmit to our site at your own risk.

 

Access to your information

You have the right to access information held about you at Wellness Space via the The Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can request, at any time, that we stop using your information by contacting us.  

 

Changes to this policy

If we change our privacy policy, we will upload the changes here, on our website, immediately, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 

Cookies

Our website uses cookies. Our website provider, Squarespace, uses Analytics Cookies, determining unique visitors, which they need to provide accurate site traffic data. See full information on Cookies in our Cookies Policy.

 

Third party content

From time to time, we may have links to external websites on the site. Please see the Privacy and Cookie Policy and Terms and Conditions for these sites as they may be different from our site. We hold no responsibility or liability for your use on other websites.

 

In summary

We are committed to protecting your privacy. We use the information we may collect on the site to enhance your overall experience. We do not sell, trade or rent your personal information to others.

 

Legality

This policy shall be governed by and construed in accordance with English law, and any disputes relating to this policy or Wellness Space events will be subject to the exclusive jurisdiction of the courts of England and Wales. If a section of this policy is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this policy continue in effect.

 

Contact us

If there are any questions regarding this document, please contact us.

WELLNESS SPACE

15 Pickersgill Court

Sunderland

SR5 2AQ