Privacy Policy

 

Introduction

This document has been created by Wellness Space for any visitors to our websites www.wellnesssspace.co.uk and sunderlandwellnessfestival.com. We, Wellness Space, are committed to protecting and respecting your privacy, as well as being very fair with our Terms and Conditions. We recommend that you do not use any of our websites and go forward with any purchases if you do not agree with our Privacy Policy and Terms and Conditions. Please note that Sunderland Wellness Festival is an event organised by us, Wellness Space. Tickets for the festival can only be purchased on the Wellness Space website. Therefore, by buying tickets, you accept the Terms and Conditions, Privacy Policy and Cookies Policy provided by Wellness Space.

 

Your consent

By submitting personal information to us either via our website, email addresses (info@wellnessspace.co.uk and/or sunderlandwellnessfestival.com) or social media accounts (@wellnessspaceuk and/or @sunderlandwellnessfestival), you signify your consent to us in using your personal information in line with this policy. This will be deemed as acceptance of any amendments that may be made to this policy.

 

Collecting personal data

We may collect the following data about you:

·      contact details (name, address, telephone and email address)

·      gender

·      date of birth

·      payment details (through online payments to our booking management software GloFox who use Stripe as their payment processor)

·      yoga/exercise history

·      conditions related to your health (including allergies) and wellbeing as provided by you

·      personal interests to tailor what information we send you

·      videos or pictures taken at our yoga events for use on our booking system, social media, website and for general advertising purposes

 

How we use your personal data

We may use your personal data to:

·      help provide services for you related to our business

·      inform you about upcoming yoga events and any offers/promotions we may have

·      book you into events

·      communicate with you in order to send you information about your booking or potential future bookings

·      send you information, with regard to, but not limited to, booking confirmations, cancellations, changes to your booking, wait lists etc.

·      fulfill our administration tasks regarding classes, accommodation booking, accounting and billing

·      maintain our records

 

Disclosing your information

All information you provide to us is stored on our secure servers and only the owner of Wellness Space and necessary sub-contractors will have access. If required to do so, we may disclose your personal date to third parties. However, we will never do this for marketing purposes. We may have to share your data with:

·      GloFox (our booking software)

·      Google (our internal email system and document storage)

·      Square Space (our website developer, online mail and marketing platform)

·      event coordinators and insurance companies (for events)

·      property owners (for retreats)

 

Our payment system

We use the booking software Glofox who uses Stripe as a payment provider. Stripe are Level 1 PCI compliant. Glofox does not see or store any credit card information and all communications run through a secure layer.

 

Protecting your information

We endeavour to protect your information in the following ways:

  • we will not request or store information that is excessive for our purposes

  • your data will be updated directly if you update or delete anything on your profile

  • we will delete any information we hold about you that is no longer relevant, or within a reasonable period of the date such information becomes no longer necessary for our purposes

  • we will protect your data against unauthorised use

You can delete your profile, and therefore your information, with us at any time.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data from our side, but we do not guarantee the security of your data which you transmit to our site at your own risk.

 

Access to your information

You have the right to access information held about you at Wellness Space via the The Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can request, at any time, that we stop using your information by contacting us.  

 

Changes to this policy

If we change our privacy policy, we will upload the changes here, on our website, immediately, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 

Cookies

Our website uses cookies. Our website provider, Squarespace, uses Analytics Cookies, determining unique visitors, which they need to provide accurate site traffic data. See full information on Cookies in our Cookies Policy.

 

Third party content

From time to time, we may have links to external websites on the site. Please see the Privacy and Cookie Policy and Terms and Conditions for these sites as they may be different from our site. We hold no responsibility or liability for your use on other websites.

 

In summary

We are committed to protecting your privacy. We use the information we may collect on the site to enhance your overall experience. We do not sell, trade or rent your personal information to others.

 

Legality

This policy shall be governed by and construed in accordance with English law, and any disputes relating to this policy or Wellness Space events will be subject to the exclusive jurisdiction of the courts of England and Wales. If a section of this policy is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this policy continue in effect.

 

Contact us

If there are any questions regarding this document, please contact us.

Terms and Conditions

Introduction

This document has been created by Wellness Space for any visitors to our websites www.wellnesssspace.co.uk and sunderlandwellnessfestival.com. We, Wellness Space, are committed to protecting and respecting your privacy, as well as being very fair with our Terms and Conditions. We recommend that you do not use any of our websites and go forward with any purchases if you do not agree with our Privacy Policy and Terms and Conditions. Please note that Sunderland Wellness Festival is an event organised by us, Wellness Space. Tickets for the festival can only be purchased on the Wellness Space website. Therefore, by buying tickets, you accept the Terms and Conditions, Privacy Policy and Cookies Policy provided by Wellness Space.

Site content

Our sites contains information about us, Wellness Space, as well as the events we offer, for example but not limited to yoga classes, special events (Sunderland Wellness Festival and Yoga Brunch), courses, workshops, trainings and retreats.

Use of sight

You agree to not use our sites for any illegal or unauthorised purpose. You will not to reproduce, reuse, duplicate, copy, sell, resell or exploit any portion of the site without permission from us.

Insurance

Wellness Space possess valid insurance fit for the purpose of that particular event; however we strongly recommend you have your own insurance to cover you for injury, loss of personal belongings, cancellation and damages.

Trademarks and Copyrights

All content on our websites, including but not limited to text, graphics, videos, logos and images, is the property of us or our suppliers, and is protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and proprietary restrictions.

Third party content

From time to time, we may have links to external websites on our sites. Please see the Privacy and Cookie Policy and Terms and Conditions for these sites as they may be different from our site. We hold no responsibility or liability for your use on other websites.

Bookings

Booking an event on our website means you acknowledge and accept our Privacy Policy, Terms and Conditions and Cookies Policy, and upon booking you will be asked to sign and agree to all policies. Failure to do so means you will not be able to complete the transaction.

For all bookings, which including all classes, special events, the Sunderland Wellness Festival and the Yoga Brunch, you are unable to book for others. Every person needs to create their own profile, add their own details in and agree to the Wellness Space Terms and Conditions and Privacy Policy.

We reserve the right to refuse booking of any person we deem not to be suitable for the event.

  • Classes/Special Events/Courses/Workshops/Trainings

    • Wellness Space class passes and PAYG passes are subject to expiration dates indicated upon purchase.

    • Class passes begin (and therefore the expiry) when you book your first class.

    • Wellness Space memberships will start from the date of your first class booking.

    • Wellness Space monthly recurring memberships (regular and student) auto renew monthly with payment taken automatically from your card. Please contact us, at least 5 working days before your membership is about to renew, should you wish to cancel your membership.

    • If you do purchase a student membership, you are required to show your valid student ID to a member of the Wellness Space team in the first class you attend after you have purchased the pass.

    • If full, you will be placed on a waiting list (3 spaces maximum on waiting list) and emailed if/when a space becomes available. If you do receive an email, that does not mean you are automatically booked. You still have to go to our booking page and reserve your spot.

    • If in the rare event that you have made a payment/reservation when the event is full, a full refund will be made and you will be asked if you wish to join the waiting list.

  • Private sessions/Treatments:

    • Bookings must be made more than 24 hours before the appointment.

  • Retreats: 

    • Your position is not confirmed on the retreat until payment of the deposit has been made.

    • Payment for retreats is via direct bank transfer. Not through GloFox.

    • Exact prices are detailed on the website and payment due dates will be indicated upon purchase.

    • If payment of the remaining balance is not received by the due date, we reserve the right to cancel your booking and retain the deposit.

    • Please acknowledge that due to situations beyond our control, we reserve the right to change bookings, alter any facility locations and activities, and shall inform the customer as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including but not limited to transportation costs.

Payment terms

Prices for our events will be shown on the appropriate information page on our site, on our booking management software GloFox and in any form of advertisement made by us. We try our very best to display accurate prices for our events, but take no responsibility if we have mistakenly shown an incorrect price. If any of the prices are inaccurate on our booking software, we will contact all customers who have booked onto that event. You will either be offered to pay the difference or redeem a full refund. We apologise if this causes any inconvenience.

  • Classes/Special Events/Courses/Workshops/Trainings/Private sessions/Treatments:

  • Payments are made through our website prior to the event taking place. We do not accept cash on the day. We use the booking software Glofox who uses Stripe as a payment provider.

  • For classes at the studio, you will only be able to book your place into a class once you have bought a membership or class pass.

  • Retreats:

    • Payments are made directly via bank transfer. Should you wish to reserve your spot on a retreat, please contact us and we will send you the appropriate bank details.

Cancellation policy

  • Classes:

    • Once purchased, all PAYG passes, class passes and memberships are non-refundable, except in exceptional circumstances at the discretion of Wellness Space.

    • For Wellness Space PAYG customers or those with a class pass, cancellations made more than 8 hours before the class will be refunded with a credit which you can use for similar classes/events. Please not there will be an expiration date on the credit given. Cancellations made less than 8 hours before will not be refunded, you will not be given a credit (class pass) and/or you will still be charged (PAYG).

    • For Wellness Space membership holders, cancellations can be made more than 8 hours before the class. If a cancellation is made less than 8 hours before the class or you do not show, a non-attendance fee relative to the value of the place may be charged.

  • Private sessions/Treatments:

    • If you have booked a treatment or a private session, then cancellations made more than 24 hours before the class will be refunded with a credit which you can use for similar events.

    • Cancellations made less than 24 hours before will not be refunded, you will not be given a credit and/or you will still be charged. Except in exceptional circumstances at the discretion of Wellness Space.

  • Special Events/Courses/Workshops/Trainings:

    • The deposit is non-refundable under any circumstances unless otherwise stated.

    • If you are unable to attend we do not give refunds and we do not issue people with a credit that can be used at a later date.

    • We are however happy to transfer your booking for the same event/course to someone else. Please email us with the name and email address of the person you are transferring your booking to no less than 24 hours before the event and we can arrange that for you.

  • Retreats:

    • The deposit is non-refundable under any circumstances unless otherwise stated.

    • Cancellations made 3 months before the retreat, will incur a full refund of the remaining total (not deposit).  

    • Cancellations made 2 months before the retreat, will incur a 30% refund of the remaining total (not deposit).

    • Cancellations made less than 2 months before the retreat, will incur no refund.

    • If possible we are happy to transfer your booking for the same retreat to someone else. Please email us with the name and email address of the person you are transferring your booking to no less than 1 month before the event.

    • Should the retreat be cancelled by Wellness Space, your entire payment will be refunded; however, we strongly recommend travel insurance including trip cancellation insurance.

Class etiquette

By attending any of our events, you agree to:

  • arrive at least 5 minutes before the start time (out of consideration for the teacher and other students, do not enter a class if you are late)

  • take your shoes off before entering the studio

  • turn off your mobile phone

  • leave all your belongings in the changing areas

  • clean and return all equipment you used into it's designated place.

Personal property

You take full responsibility of your personal property that is lost, stolen or damaged before, during or after an event with us.

Retail

Any items purchased at the studio are non-refundable. Credit on your account at Wellness Space or an exchange will be provided if an item is found faulty or in unusable condition.

Age restrictions

Unless otherwise specified, our events are for over 16s only. Some events have an age restriction where under 16s are unable to attend. This will be detailed on the appropriate information page on our site.

Room Rental

Should you rent the Wellness Space studio for you own private event, you do so at your own risk. You are fully responsible for any damage to the studio, and agree to pay Wellness Space the full cost of the damage. You take full responsibility for the people attending your event and accept liability for any injury that may be caused; therefore you are required to have your own person public and professional liability insurance. We are not responsible for any of the personal possessions that are taken into the studio by yourself or any of your event attendees, that are lost, stolen and/or damaged.

Limitation of liability

  • We take great care in ensuring all of our events take place in a safe and secure environment.

  • Under no circumstances do we take responsibility or are we liable for any injury to yourself or others, due to the use of any resources available on the site, links from the site, or any events arranged by us.

  • You are participating in our events at your own risk, and you take full responsibility for your health and wellbeing. You affirm that you alone are responsible to decide whether to partake in events with us.

  • Before our events, it is your responsibility to make sure all teachers and assistants are aware of any relevant medical information including, but not limited to injuries, pregnancy, post-pregnancy, low or high blood pressure, recent and historic surgeries, epilepsy, arthritis etc. to ensure the safety of, and the greatest benefits to yourself.

  • Our events are not recommended and are not safe under certain medical conditions. To the best of your knowledge, you suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise and/or your doctor has approved your participation in our events.

  • You understand your physical limits and know that your body is different to any one else’s. You will progress at your own pace, and you will not push yourself and increase the chance of injury. You will make appropriate adjustments to exercises that are given by us and stop immediately whenever you feel pain, discomfort or symptoms of a pre-existing condition.

  • If requested, you will complete a health and fitness questionnaire to the best of your knowledge and ability.

  • Our events are not a substitute for medical or psychological attention, examination, diagnosis or treatment.

  • If you are pregnant, could potentially be pregnant, or you are post-natal, you understand the risks involved for yourself and the child if you participate in our events.

  • You understand that food may be provided by us or a third-party, and you have given a detailed explanation that is correct to the best of your knowledge regarding any allergies you may have to the person responsible for making the food/drink. You are fully aware of this risk and hereby release us from any and all liability, negligence or other claims arising from or in any way connected with your participation in the class.

  • Disclosure of sensitive information is not necessary, however we cannot be held liable for incidents resulting from information we have not been made aware of. If you would like to speak to someone privately please contact 07523632105 to do so in confidence.

Legality

This policy shall be governed by and construed in accordance with English law, and any disputes relating to this policy or Wellness Space events will be subject to the exclusive jurisdiction of the courts of England and Wales. If a section of this policy is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this policy continue in effect.

Contact us

If there are any questions regarding this document, please contact us.

WELLNESS SPACE

15 Pickersgill Court

Sunderland

SR5 2AQ


Privacy Policy

Introduction

This document has been created by Wellness Space for any visitors to our websites www.wellnesssspace.co.uk and sunderlandwellnessfestival.com. We, Wellness Space, are committed to protecting and respecting your privacy, as well as being very fair with our Terms and Conditions. We recommend that you do not use any of our websites and go forward with any purchases if you do not agree with our Privacy Policy and Terms and Conditions. Please note that Sunderland Wellness Festival is an event organised by us, Wellness Space. Tickets for the festival can only be purchased on the Wellness Space website. Therefore, by buying tickets, you accept the Terms and Conditions, Privacy Policy and Cookies Policy provided by Wellness Space.

Your consent

By submitting personal information to us either via our website, email addresses (info@wellnessspace.co.uk and/or sunderlandwellnessfestival.com) or social media accounts (@wellnessspaceuk and/or @sunderlandwellnessfestival), you signify your consent to us in using your personal information in line with this policy. This will be deemed as acceptance of any amendments that may be made to this policy.

Collecting personal data

We may collect the following data about you:

  • contact details (name, address, telephone and email address)

  • gender

  • date of birth

  • payment details (through online payments to our booking management software GloFox who use Stripe as their payment processor)

  • yoga/exercise history

  • conditions related to your health (including allergies) and wellbeing as provided by you

  • personal interests to tailor what information we send you

  • videos or pictures taken at our yoga events for use on our booking system, social media, website and for general advertising purposes

How we use your personal data

We may use your personal data to:

  • help provide services for you related to our business

  • inform you about upcoming yoga events and any offers/promotions we may have

  • book you into events

  • communicate with you in order to send you information about your booking or potential future bookings

  • send you information, with regard to, but not limited to, booking confirmations, cancellations, changes to your booking, wait lists etc.

  • fulfill our administration tasks regarding classes, accommodation booking, accounting and billing

  • maintain our records

Disclosing your information

All information you provide to us is stored on our secure servers and only the owner of Wellness Space and necessary sub-contractors will have access. If required to do so, we may disclose your personal date to third parties. However, we will never do this for marketing purposes. We may have to share your data with:

  • GloFox (our booking software)

  • Google (our internal email system and document storage)

  • Square Space (our website developer, online mail and marketing platform)

  • event coordinators and insurance companies (for events)

  • property owners (for retreats)

Our payment system

We use the booking software Glofox who uses Stripe as a payment provider. Stripe are Level 1 PCI compliant. Glofox does not see or store any credit card information and all communications run through a secure layer.

Protecting your information

We endeavour to protect your information in the following ways:

  • we will not request or store information that is excessive for our purposes

  • your data will be updated directly if you update or delete anything on your profile

  • we will delete any information we hold about you that is no longer relevant, or within a reasonable period of the date such information becomes no longer necessary for our purposes

  • we will protect your data against unauthorised use

You can delete your profile, and therefore your information, with us at any time.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data from our side, but we do not guarantee the security of your data which you transmit to our site at your own risk.

Access to your information

You have the right to access information held about you at Wellness Space via the The Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can request, at any time, that we stop using your information by contacting us.  

Changes to this policy

If we change our privacy policy, we will upload the changes here, on our website, immediately, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Cookies

Our website uses cookies. Our website provider, Squarespace, uses Analytics Cookies, determining unique visitors, which they need to provide accurate site traffic data. See full information on Cookies in our Cookies Policy.

Third party content

From time to time, we may have links to external websites on the site. Please see the Privacy and Cookie Policy and Terms and Conditions for these sites as they may be different from our site. We hold no responsibility or liability for your use on other websites.

In summary

We are committed to protecting your privacy. We use the information we may collect on the site to enhance your overall experience. We do not sell, trade or rent your personal information to others.

Legality

This policy shall be governed by and construed in accordance with English law, and any disputes relating to this policy or Wellness Space events will be subject to the exclusive jurisdiction of the courts of England and Wales. If a section of this policy is determined by any court or other competent authority to be unlawful and/or unenforceable, the other sections of this policy continue in effect.

Contact us

If there are any questions regarding this document, please contact us.

WELLNESS SPACE

15 Pickersgill Court

Sunderland

SR5 2AQ